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The end of human customer service?
Imagine standing in a retail store desperately looking for help from someone, anyone, and being directed to ... a computer screen. "No one here can help you," a clerk might say. "But someone 1,500 miles away probably can." This just might be the future of customer service. FULL STORY
  Special report

Read more on Chris Hansen's series of reports on men who target young teens over the Internet.

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  More stories by Bob Sullivan
Online background checks can mislead
Who's buying cell records online? Cops
Few takers for free credit monitoring
Are people warming to outsourced privacy?
Military thumb drives expose larger problem
Hidden cost of illegal immigration: ID theft
How private are your tax records? Surprise!
The real threat to the Internet
How can someone in Moscow take your money?
ATM theft investigators eye software flaw
Even torn-up credit card applications aren't safe
PINs no obstacle for debit card thieves
  Red Tape Chronicles
'Tabloid' spam is worm's newest turn

Don't believe your e-mail. Presidential candidate Barack Obama was not found dead in a "shock accident."  Spammers are just doing what they do best – exploiting human nature.

E-mail Bob | Red Tape home

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